PAT Testing
All Portable Appliance Testing (PAT) will be conducted in accordance with the IET Code of Practice. Our technicians are fully qualified to perform PAT testing, ensuring proper testing of all items and equipment provided on the day of the appointment.
We may delegate the performance of services to a suitably qualified and experienced individual if we are unable to do so ourselves for any reason. The agreed price will remain unchanged.
Responsible Person (RP)
The Responsible Person (RP) must be readily available to our technicians throughout the appointment. Our technicians will report to the RP upon arrival and maintain communication with them for the entire duration of the appointment. If the RP is unavailable to greet our technicians, the appointment will be considered cancelled, and a £500 charge will be applied.
Should the RP become unavailable at any point, our technicians reserve the right to leave the premises and discontinue the appointment. If the RP is briefly unavailable, a suitable understudy with decision-making authority should be introduced to our technicians.
We expect the RP to provide any available previous test logs, floor plans, and fire risk assessments on arrival or, if possible, prior to the visit. The RP will ensure all items are accounted for, allowing our technicians to highlight any immediate safety concerns or potential hazards encountered during testing.
We cannot be held liable for any issues arising from previous PAT testing reports or testing. Any past results or reports are outside of our responsibility.
Access to previous PAT testing records is preferred, as it allows us to make comparisons and check for any equipment deterioration. However, this is not mandatory.
Equipment Availability
You are responsible for ensuring all equipment to be tested is readily available, easily accessible, and in a suitable state for testing. Any equipment or appliance not available for testing on the day of the appointment may incur a charge for a subsequent visit.
Any items we are unable to assess will be detailed in our report, and we accept no liability for any issues arising from faults in such equipment later.
IT Equipment
All clients must ensure that any critical information or data is protected or backed up prior to the start of the PAT testing. This applies to main IT suites and server rooms. IT equipment must be shut down by the individual users at the site, as our technicians will not undertake this task. It may be agreed that servers and communication equipment are not disturbed.
We accept no liability for the loss of critical information or data that has not been properly backed up before our PAT testing begins.
Limitation of Liability
Our technicians will not test any equipment that has been left unattended and switched on. If easily accessible, the technician will undertake a visual inspection. The equipment will be included in the total number of items tested for invoicing purposes.
Any items we are unable to fully assess will be detailed in our report, and we accept no liability for any issues arising from faults in this equipment later.
Please note that our technicians will not take responsibility for rebooting or starting up equipment after testing is complete. The apparatus we use is battery-operated and does not pose any risk of damage to IT equipment. We will not accept liability for any items that, despite being correctly tested, are found to have faults afterwards.
Awkward and Inaccessible Items
Equipment can only be tested if within the safe reach of our technicians. Heavy, awkward, or inaccessible items may only undergo a visual inspection. Items at height must be moved to a safe position by you before testing. Our company does not provide ladders, and our technicians are not insured to use your ladder.
Awkward items should be declared during the booking process. If you are unsure, please ask during the booking call. We do not accept liability for any awkward items that cannot be tested and were not declared to us in advance.
Items where the mains plug is inaccessible (e.g. tall fridge freezers with plugs behind them) must be moved prior to our visit to allow successful testing. If mains plugs are inaccessible during the visit, a visual-only inspection will be conducted where possible.
Items Not Tested
At our discretion, certain items may not be tested or may only undergo a visual inspection. We will not unplug telephone systems, burglar alarms, or equipment provided and maintained by a third party. We also do not disconnect equipment wired directly into a socket (e.g. hand dryers).
We do not accept liability for our inability to test any item included in the quotation that is inaccessible on the day.
Appliances Failing Tests
If an item fails the test, it will be clearly labelled, and the RP will be notified to make a decision regarding its repair or removal from service.
Failure may be due to damaged casing, a badly twisted cable, a failed electronic test, or the item being deemed unfit for purpose or not functioning as intended.
If we deem an item dangerous, we reserve the right to disable or remove it immediately.
We will not be liable for any fault, loss, or damage caused by an item identified as faulty that has not been removed from immediate use.
Report and Certificate
Upon receipt of full payment, you will receive a completed PAT testing report via email. This will include all appliances/items tested, their pass or fail status, and recommendations for future testing frequency.
Pricing
The pricing structure for the testing will be outlined in your quotation, along with the payment schedule. There is currently no VAT element to our charges.
The number of items for testing will be based on the information you provide, and we will allocate our time and resources accordingly. Additional items may arise during our visit, and an item charge rate will be included in the quotation. If the number of additional items becomes excessive, we reserve the right to request a second booking.
Invoices & Payment
Upon accepting our quotation, we will schedule the work and request any required deposit. Please note that your booking will not be confirmed until any requested deposit is paid. We reserve the right to request full payment in advance.
Once the work is completed, you will be invoiced for the balance of the quotation, any additional items tested during the visit, and any other incurred expenses.
Payment terms are 7 days from the completion date. Payment must be made via BACS using the details provided on the invoice.
If you have longer payment structures, please inform us before ordering our services. Unless we have agreed on different payment terms in writing, our 7-day terms will apply, and late payment charges will be applied as specified.
We reserve the right to charge interest and compensation on overdue invoices at a rate of 8% per annum above the Bank of England base rate, in accordance with relevant late payment legislation.
You shall pay all accounts in full and not exercise any rights of set-off or counterclaim against invoices. If you have a query regarding any part of an invoice, please raise it before the invoice is due so it can be resolved promptly.
Non-productive Time On Site
We reserve the right to charge an additional hourly rate per technician for non-productive time, for example, if testing is delayed due to your actions or lack of preparation, or if a technician is waiting for rooms and equipment to be made available later than expected. The RP will be notified during the appointment of any additional charges.
Cancellation Charges for PAT Appointments
We will try to accommodate any requests to rearrange your booking to fit your schedule, but please note that existing commitments will take priority. We accept no liability for any losses or disruptions caused by our unavailability.
Please be aware that cancellations or rearrangements must be made at least 48 hours in advance. If an appointment is cancelled with less than 48 hours’ notice, a cancellation charge may apply for the time booked for our technicians. If the appointment is cancelled on the day or at the site of testing, a £500 charge may be applied at our discretion.
Complaints
We aim to provide excellent service, and should anything go wrong, we are committed to resolving it. If you have a complaint, please speak to us directly so we can inspect the work and offer a remedy. We always strive to address any issues and put things right.
- Email: hello@letsnailenergy.co.uk
- Phone: 023 8046 2770
- In Writing: Let’s Nail Energy LLP, Unit A, 82 James Carter Road, Mildenhall, Suffolk, IP28 7DE
We will not be liable for any costs, complaints, or issues arising where a third party has been instructed by you to undertake remedial work before we have had the opportunity to address the complaint.