Energy Price Comparison / Switching Service
We provide a price comparison and switching service to UK businesses and consumers. To be eligible for this service, you must be:
- A UK-based business; and/or
- At least eighteen years old.
You acknowledge that we operate as an independent energy brokerage and that you are appointing us as your agent or representative. We reserve the right to refuse service at our discretion.
If you choose to use our services, we will use reasonable efforts to identify, negotiate, and secure competitive energy prices. We utilise third-party services to obtain market-wide pricing and may arrange for these third parties to contact you directly.
Supplier quotations are not guaranteed until a contract is signed and confirmed. Each supplier’s quotations and offers are subject to their own terms and conditions. Suppliers retain the right to decline a customer’s acceptance at their discretion.
We accept no liability for issues arising from inaccurate or incomplete information provided by you when obtaining an energy quotation or entering a contract. Once you accept a supplier’s quotation and sign a contract, it becomes legally binding and cannot be revoked. Ensure you fully understand your responsibilities before signing. We are happy to assist with any questions or concerns before you proceed.
We are not responsible for delays or failures caused by the customer, the supplier, or any existing supplier in relation to a transfer or renewal. If a supplier cancels or refuses a transfer, the process may need to be renegotiated or restarted.
Energy prices fluctuate rapidly. While we strive to secure competitive rates, we cannot guarantee the lowest price or that a quotation will remain valid until the supplier confirms the contract. During periods of extreme market volatility, prices may only be valid for a few hours, requiring a prompt decision.
Your Responsibilities
You agree to provide accurate information, including recent bills and correspondence, to facilitate accurate quotations. This includes estimated or actual annual energy usage, contract end dates, meter details, and other relevant factors. You are responsible for validating the accuracy of quotations and ensuring your contract is submitted and activated.
Your energy supply contract is with the supplier, not us. We are not liable for any transactions, contracts, or dealings between you and the supplier. You must also continue paying your current supplier until the transfer is completed and any outstanding balance is cleared.
Time-sensitive information may be required. Neither we nor the supplier are responsible for missed offers due to delays in providing necessary details.
All Utility Contracts are direct with the Supplier so please refer to their termination agreement for details. It is the sole responsibility of the Customer to ensure that they are fully conversant with their Supplier’s termination arrangements. We accept no liability for any losses or issues arising from the Customer being unhappy with the Supplier’s termination expectations.
Letters of Authority
To negotiate energy contracts on your behalf, we may require you to sign a Letter of Authority (LOA). The LOA applies only to the current negotiation and will not automatically cover future renewals.
Charges
We do not charge you directly for our services. We are compensated by energy suppliers through commissions for facilitating agreements.
Failure to Go Live
We are not responsible if a contract fails due to missing information, supplier issues, or credit rating concerns. Credit checks may be conducted before an offer is made.
Assistance During the Contract Period
If you have questions about your supplier agreement, you may contact them directly. If wait times are long, you may also reach out to us, and we will assist you where possible.
Complaints
We strive to provide high-quality service and maintain open communication. However, if you are dissatisfied, please contact us directly, and we will work to resolve the issue promptly.
Third-party services we recommend have their own complaints procedures. Any disputes regarding your energy contract should be directed to the supplier first. We are happy to assist you in this process if needed.
If a complaint remains unresolved for more than eight weeks, you may escalate it to Ombudsman Services:
Online Complaint Submission:
Ombudsman Services Website – Follow the ‘Complain Now’ procedure.
By Post: Ombudsman Services: Energy, P.O. Box 966, Warrington, WA4 9DF
By Phone: 0330 440 1624
By Email: enquiry@ombudsman-services.org