Terms & Conditions

Terms & Conditions

  1. General 
    1. These are Let’s Nail Energy LLP’s Standard Terms & Conditions. They tell you:

• The procedures for using our Services 
• What you can expect from Let’s Nail Energy LLP 
• Your rights and responsibilities 

  1. Please ensure you read these terms before using our services. By using our services, you are agreeing to these terms.  
  • Terminology 
    • For the purpose of these Terms and Conditions the following words have the following meanings: 

“Us/We/Our” refers to Let’s Nail Energy LLP, our staff, Partners or nominated Representative 

“The Customer/You/Your” refers to the Customer (the person or organisation for whom we agree to carry out work or who has authority for the trading entity that the Services are provided to). 

“Partner” refers to the owners of Let’s Nail Energy LLP 

“Representative” – refers to the person nominated by Let’s Nail Energy LLP to provide the Services on behalf of Let’s Nail Energy LLP. 

“Supplier” – refers to the Energy Company with whom the Customer signs an energy supply contract with. 

“Equipment” refers to items belonging to Let’s Nail Energy LLP in relation to the Services being provided. 

“Technicians” refers to the representative(s) appointed by Let’s Nail Energy LLP to carry out work. 

‘Responsible Person’ refers to the main point of contact on the customer premises responsible for overseeing electrical health and safety matters. Said person is deemed to have the authority to make decisions on behalf of the Customer. 

“Services” – Any services offered by Us to include: 

  • Estimates and advice regarding energy suppliers 
  • Appliance testing (PAT Testing) 

“Order” – acceptance of quote by verbal, email or other written confirmation to commence delivery of one of the services listed above 

“Materials” – Any items that at our discretion we replace on your behalf, such as non-conforming or damaged 3-pin plugs or replacement fuses. 

“Quotation” – the estimate for the cost of the Services. 

“Agreement” – collectively these Terms and Conditions together with the Service specific terms for either Energy supply recommendation or PAT testing and the relevant Quotation for same. 

“Contract” – refers to the specific Contract made between the Customer and the Utility Company and does not form part of this Agreement. 

  • Terms and Conditions 
  • These Terms are between You and Us in relation to the sale of Services, to the exclusion of all other terms and conditions including your standard conditions of purchase or any other conditions which you may purport to apply under any purchase order or confirmation of order or any other document. 
  • All orders placed for Services shall be deemed to be an offer by you to purchase Services from us pursuant to these Terms.    
  • Acceptance of commencement of the Services shall be deemed to be conclusive evidence of your acceptance of these Terms. 
  • 3These Terms may not be varied except by the written agreement of at least one of our Partners.  
  • The Agreement represents the whole of the arrangements between us and you and supersedes any other Terms and Conditions previously issued. 
  • We reserve the right to refuse or decline to undertake any work. 
  • We reserve the right, at our absolute discretion, to designate the Technicians who will represent us. 
  • Invoices & Payment 
    • Please refer to the attachment with the Quotation.
  • Failure to pay any deposit or scheduled fee, or provide any required information, may prevent the delivery of our Services or the commencement of the contract with your new energy supplier. We accept no liability for any losses or issues arising from our late provision of the Services which is attributable to such a failure by you. 
  • We reserve the right to charge you for any costs or losses sustained or incurred by us arising directly or indirectly from your failure to make payment or provide information in a timely manner including, but not limited to, rescheduling costs, loss of work or administration costs. 
  • Timekeeping 
    • Where the date and/or time for work to be carried out is agreed, we will use reasonable endeavour to ensure that our representatives attend accordingly. We will not be liable for any delay, or for the consequences of any delay, in performing any of our obligations if such delay is due to any cause beyond our reasonable control, and we will be entitled to a reasonable extension of the time for performing such obligations. 
  • Cancellation 
    • For details of our cancellation policy please refer to the attachment with your Quotation. 
  • Satisfaction 
    • We are committed to providing a professional service to every Customer. If, after we have carried out the work, you are not wholly satisfied with our Service(s) you must provide us with written notice within 7 days. Our complaints process is detailed within Appendix #1 of this Agreement and we cannot accept liability for any perceived failure on our part if this complaints process is not followed. 
  • Supply of Services 
    • We agree: 
  • To undertake and provide the Services contained within our Quotation in accordance with any brief and deadline agreed with you; 
  • To manage and carry out the Services in an expert and diligent manner and to provide our services to the best of our technical skill and to be solely responsible for how the services are provided;  
  • To the best of our ability, promptly and faithfully to meet the deliverables and deadlines agreed with you; 
  • To use such suitably qualified and experienced Technicians as we may from time to time deem appropriate; 
  • We have the right to supply a substitute Technician of equivalent knowledge and expertise and acknowledge that you have the right to refuse the replacement if, in your reasonable view, the replacement is not sufficiently qualified to undertake the work.  
  • Where substitution occurs, we will remain responsible for our obligations under the Agreement and will be responsible for the payment of the replacement. 
  • To keep you informed of progress on the Services in which we are engaged and shall produce regular updates until the conclusion of the Service. While our methods of working are entirely our own and are not subject to your control, they shall nevertheless comply with this and any other reasonable requests from you which do not impact upon our method of working. 
  • Your Obligations 
    • You shall: 
  • Ensure that the details contained within the Quotation are an accurate representation of your expectations. 
  • Co-operate with us in all matters relating to the Services; 
  • Provide us, our employees, technicians, agents, consultants and subcontractors, with access to your premises or information as reasonably required by us to provide the Services; 
  • Provide us with such information and materials as we may reasonably require to be able to supply the Services in a timely manner, and ensure that such information is accurate in all material respects;   
  • To safely store any of our equipment and documents left on site and to grant us access to collect said equipment and documents belonging to us at any time.
  1. Limitation of Liability:   
    1. Nothing in these Conditions shall limit or exclude our liability for: 
  1. Death or personal injury caused by our negligence, or the negligence of our technicians or agents. 
  1. Subject to clause 10.1: 
  1. We will not be liable to you for any loss of profit, or any indirect or consequential loss, in connection with this Agreement, and
    1. Our total liability to you for any losses related to this Agreement, whether in contract, tort (including negligence), or otherwise, shall in no event exceed the amount of the original Quotation. 
  1. Insurance 
    1. Let’s Nail Energy LLP are fully covered by suitable professional indemnity and public liability insurance and evidence can be provided if required.           
  1. Notices/Communications 
    1. Our preferred method of communication ius by email or telephone hello@letsnailernergy.co.uk  07942779606.
  1. Entire Agreement 
    1. This Agreement is the full and only Agreement between the parties, replacing any previous agreements, promises, or understandings, whether written or oral, related to its subject matter. 
  1. Both parties agree that they cannot make any claims based on statements, promises, or warranties not included in this Agreement, even if made unintentionally or negligently. There will be no claims for misrepresentation or misstatements, whether innocent or negligent. 
  1.  This Agreement does not create a partnership, agency relationship, or employment contract between the parties, nor does it authorise either party to act on behalf of the other, or make commitments for them. 
  2. Force Majeure 
    1. Neither party will be held liable for failing to perform its obligations under this Agreement due to events beyond its control, such as natural disasters, war, strikes, or government actions. If such an event occurs, the affected party must notify the other party as soon as possible. 
  1. Assignment and Other Dealings 
    1. You may not assign, transfer, subcontract, or otherwise deal with your rights or obligations under this Agreement without our prior written consent. 
  1. Severability 
    1. If any part of this Agreement is found to be invalid or unenforceable, that part will be removed, and the rest of the Agreement will remain in effect. 
  1. Waiver 
    1.  A waiver of any right under this Agreement is only valid if it’s in writing and does not apply to future breaches. Delay or failure to exercise any right does not waive that right, and using a right once does not prevent further use of it. 
  1. Variation 
    1. No variation of this Agreement shall be effective unless it is in writing and signed by both parties (or their authorised representatives).  
  1. Law and Jurisdiction 
    1. This Agreement and any disputes or claims related to it will be governed by the laws of England and Wales. Both parties agree that the courts of England and Wales have exclusive jurisdiction to settle any such disputes.