Privacy Policy

Privacy Policy – Let’s Nail Energy LLP

Last updated: 29 August 2025

1. Introduction

Welcome to Let’s Nail Energy LLP (“we”, “us”, “our”). We are a UK-based family-run business helping households and companies manage their utilities, obtain competitive energy quotes, and maintain compliance through services such as bill validation, contract management, and Portable Appliance Testing (PAT).

This Privacy Policy explains how we collect, use, and protect your personal information in line with the UK GDPR and Data Protection Act 2018.

2. Data Controller

Let’s Nail Energy LLP is the Data Controller of the personal data we collect and process in connection with providing our services. This means we determine the purposes and methods of processing your personal information.

When we share your data with energy suppliers or brokers to obtain quotes, they act as independent Data Controllers and will provide their own privacy policies.

Where we use third-party service providers (e.g., website hosting, email systems, or cloud applications), those providers act as Data Processors on our behalf and are contractually bound to protect your information.

International Data Transfers

Some of our application hosting and third-party services may process or store your personal data outside the UK. While we cannot control where every service provider stores data, we ensure that any transfers comply with UK GDPR requirements. This includes requiring providers to implement appropriate safeguards to protect your data.

3. What Information We Collect

We may collect and store the following personal data:

  • Contact details: name, address, email, telephone number.
  • Energy information: current supplier, tariff, contract details, meter readings, usage levels, billing information.
  • Client records for PAT testing: details of appliances tested, test results, compliance records, and related service reports.
  • Technical data: IP address, browser type, device information, and cookies when you visit our website.
  • Correspondence: records of communications with us (emails, calls, forms submitted).

4. How We Use Your Information

We use your information for the following purposes:

  • To obtain quotes from energy suppliers and trusted brokers on your behalf.
  • To manage and validate your utility bills and contracts.
  • To deliver PAT testing services and maintain compliance records for your business.
  • To communicate with you regarding services, appointments, updates, and regulatory obligations.
  • To maintain legal and regulatory compliance.
  • To improve our website, services, and customer experience.
  • To send marketing and service updates (only if you’ve given consent).

5. Legal Basis for Processing

Our processing is based on:

  • Contractual necessity – to provide the services you request.
  • Legitimate interests – to operate efficiently, provide accurate quotes, and maintain compliance records.
  • Consent – where required (e.g., for marketing emails or optional cookies).
  • Legal obligation – where we are required to maintain certain testing or compliance records.

6. Disclosure of Your Information

We will never sell your personal data. However, we may share it with:

  • Energy suppliers and trusted brokers – to obtain competitive quotes and contracts on your behalf.
  • Third-party service providers – such as IT support, email systems, or secure data storage providers.
  • Regulators or legal authorities – if required to comply with the law or demonstrate compliance (e.g., PAT testing records).

All third parties are required to protect your data and only use it for the agreed purposes.

7. Cookies

Our website is powered by WordPress, which may set cookies on your device to ensure the site functions properly.

  • Strictly necessary cookies – required for the website to function (e.g., security, logins, preferences).
  • Functional cookies – sometimes used by WordPress themes or plugins to improve usability.

We do not use cookies for advertising, marketing, or analytics purposes.

You can manage or disable cookies in your browser settings. See our Cookie Policy for more details.

8. Data Retention

We retain personal data only as long as necessary:

  • Contact and billing details – retained for the duration of your contract plus up to 6 years for legal/accounting purposes.
  • PAT testing records – retained as required for compliance and safety purposes.
  • Marketing data – retained until you withdraw consent.

9. Your Rights & Complaints

Under UK GDPR, you have the right to:

  • Access the personal data we hold about you.
  • Request correction of inaccurate or incomplete data.
  • Request erasure of your data, subject to legal and compliance obligations.
  • Object to processing or request restriction in certain cases.
  • Data portability (where applicable).
  • Withdraw consent at any time.

Complaints

If you are unhappy with how we handle your personal data, please contact us first so we can try to resolve the issue quickly and fairly.

If you are not satisfied with our response, you also have the right to lodge a complaint with the UK supervisory authority:

Information Commissioner’s Office (ICO)
Website: https://ico.org.uk/concerns/
Telephone: 0303 123 1113

10. Security

We take reasonable and proportionate measures to protect your personal data from loss, misuse, or unauthorized access, including secure storage and restricted access.

11. Updates to This Policy

We may update this Privacy Policy occasionally. Any changes will be posted on our website with a new “Last updated” date.

12. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at:

Let’s Nail Energy LLP
Email: hello@letsnailenergy.co.uk
Address: Unit A, 82 James Carter Road, Mildenhall, Suffolk, IP28 7DE